Refunds & course replacements

Refunds within 48 hours

You can request a refund within 48 hours of purchase. Email support@dentaledx.com with the course title, purchase email, order reference and your request. The 48-hour period is the request window, not a guarantee that funds will reach your account within that time.

Course replacements within 7 days

You can request a course replacement within 7 days of purchase. Tell support which course you purchased and which course you would like instead. Support will review the request and confirm the available replacement before making a change.

Do not include full payment-card details or passwords in your message.

How to make a request

Email support@dentaledx.com from the email address used for the purchase. Include the course title, order reference if available and whether you are requesting a refund or a replacement.

If you cannot access your course or a resource does not work, describe the problem and the device you are using so support can investigate it alongside your request.

Payment processing and mandatory rights

Approved refunds are returned through the original payment method where possible. The time for a credit to appear can depend on the payment provider and your financial institution.

This policy does not limit any mandatory consumer rights or remedies that apply to your purchase.

Contact

Dentaledx LLC operates DentalEDX. For refund, replacement or order questions, email support@dentaledx.com.